Frequently Asked Questions

1. How long does shipping take?

Orders are usually processed within 1–2 business days after payment is confirmed.
Please note that delivery times may vary slightly depending on your region or carrier delays.

2. How can I track my order?

Once your order has been dispatched, you’ll receive a confirmation email containing your tracking number. You can use this number to check the status of your package at any time.

3. Do you offer free shipping?

Yes! We offer free shipping on all orders over €30.
For orders below this amount, a standard shipping fee will apply at checkout.

4. Can I cancel or change my order after placing it?

We process orders quickly, so please contact us as soon as possible at contact@norlenta.com if you need to cancel or change your order.
If your order has already been shipped, it can no longer be modified or cancelled.

5. What is your return policy?

We accept returns within 30 days of delivery, provided that the product is unused, undamaged, and in its original packaging with all included accessories.
Please see our Refunds & Returns Policy for complete details.

6. What should I do if my item arrives damaged or defective?

If your item arrives damaged or defective, please contact us within 7 days of delivery at contact@norlenta.com with photos and a short description of the issue. We’ll arrange a replacement or full refund at no extra cost.

7. How can I contact Norlenta?

You can reach our customer support team anytime at:
Email: contact@norlenta.com